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Tumi Difference

THE TUMI
DIFFERENCE

You are our inspiration. The reason we obsess over creating pieces that constantly exceed expectations, down to the smallest detail. Test, test, test, reject and repeat. Each and every Tumi product is put through extraordinary paces to make sure it will perform flawlessly. No matter what pressure you put it under. Because things that work beautifully make life a beautiful work.

CHALLENGE #1

STRESSFUL, SLOW-
MOVING SECURITY LINE

SOLUTION

TUMI T-PASS®

Security is essential - but our goal is to cut down your time in line. With TSA-approved T-Pass® technology, you can leave your laptop in your bag as it passes through scanners - giving you one less thing to worry about while getting to get the gate.

CHALLENGE #2

IDENTITY THEFT

SOLUTION

TUMI ID LOCK™

Wireless identity theft — where theives use a small, hidden scanner to pick up the information stored in the magnetic strip of credit cards and IDs — can happen in 12 seconds, and is becoming an alarming epidemic. Our RFID-blocking ID Lock material, used in pocket linings, haults the transmission, keeping sensitive information safely unreadable.

CHALLENGE #3

MORE BAGS THAN
HANDS

SOLUTION

ADD-A-BAG SYSTEM

Our Add-a-Bag technology quickly and easily allows travelers to effortlessly carry two or three items at the same time with one hand. Our patented Add-a-Bag hook holds in excess of 200 lbs. Alternatively, many TUMI business bags, totes and backpacks feature a back sleeve that slips over luggage handles allowing travelers to stack and carry multiple items.

CHALLENGE #4

SHOULDER STRAP
SLIPPAGE

SOLUTION

TUMI PATENTED ARTICULATING SHOULDER STRAP

Move with greater ease with our patented shoulder strap design. The metal loop joints that attach the straps to the shoulder pad help keep the bag from sliding off your shoulder as you move.

A FUNCTIONAL
SUPERIORITY

REAL LIFE IS OUR LAB

Our innovation doesn’t happen in a vacuum. People inspire everything we do. Which is why we take each and every product out into the real world, testing, touching and trying in every imaginable scenario — and ultimately rejecting anything that doesnt upgrade and streamline your life.

EXCLUSIVE
INNOVATIONS

Discover

ATTENTION
TO DETAIL

Discover

CUSTOMER
SERVICE

Discover

CORPORATE
RESPONSIBILITY

Discover

 

Innovation is
Our Obsession

We seek it. We study it. Yes, we obsess over it. From aeronautics to automotives to sports—we’re constantly inspired by the world’s most innovative industries. And with 125+ patents to our name, our fervor for forward thinking is what keeps us ahead of the curve.

Exclusive Innovations

Easy Glide Wheels

Our state-of-the-art in-line wheels incorporate sealed steel ball bearings and are mounted on solid steel axles in custom-designed, shock-absorbing bushings. They roll smoothly and quietly for hundreds of miles.

Exclusive Innovations

Omega Closure System®

Our patented system reduces the risk of damage to the zipper and makes replacing one unnecessary.

Exclusive Innovations

TUMI Tracer®

A complimentary program that reunites TUMI customers with their lost or stolen bags.

Exclusive Innovations

Durafold®

This construction method reinforces the corners of hardside cases with heavy-duty stitching and impact-resistance caps.

Exclusive Innovations

Aircrafted Grade Aluminium
Extensions Handle

The tubing of our telescoping handles is made from aircraft-grade aluminum, making them both lightweight and extremely sturdy.

 

Attention to detail

Water-resistant linings for designated shoe pockets. Detachable pouches fitted with card slots and key rings. Zip-around interior dividers that convert into storage when not in use. We bring our obsessive design ethos into the smallest details of our products, because we believe that’s where they matter most. Really, who wants to fish around for their keys once they reach the car, or search for business cards while trying to hold intelligent conversation? We’ve been there, and we’ve created these solutions so you don’t have to.

 

Customer Service

We will always help you.

Customer service doesn’t even begin to cover it. We go above and beyond. When you purchase a TUMI, you also purchase a promise that if something goes wrong, we’ll fix it. If it breaks, we’ll repair it. If it’s lost, we’ll help you track it down.

We go above and beyond

At your service

The world is not a predictable place. Luckily we are experts at handling the unexpected and always on standby with solutions and services.

Immediate in-store service for minor repairs TUMI Tracer® product recovery program Complimentary monogramming

We go above and beyond

Stop by and say "hi"

With over 260 locations around the globe, we're here to help you no matter where you are in the world. Stop by any store for timesaving services like zipper pull and handle repairs, immediately completed on-site – we'll have you on-the-go again in no time.

BEFORE CROSSING THE FINISH LINE...

Environmental Cycle and UV Light Test

Suitcases routinely go from 120 degree tarmac heat to icy cargo holds at 35,000 feet. We test in extreme temperatures, so from Siberia to the Gobi, your case won’t buckle, crack, shrink, expand, distort or otherwise underperform.

Zipper Tensile Test Fact

Need to squeeze in one last pair of shoes? No problem. Your zipper has been extensively tested, and won’t tear.

... AT TUMI, PRODUCTS ARE PUT THROUGH A COMBINATION OF

30

UNIQUE TESTS, MANY OF WHICH WE PIONEERED

VIEW ALL

Handle Jerk Test

How many times have you hoisted a packed bag by its handle? We put the telescoping handle through a series of pull and jerk tests to make sure it won’t pull out of the case.

Tumble Test

We pack the bags to capacity and put them in a large tumbler that tosses them around relentlessly. Cases have to sail through 125 cycles to meet our standards. The competition cracks between 15 and 60 cycles on average.

  • 1. Product Safety
  • 2. Colorfastness to Crocking
  • 3. Colorfastness to Water/Water Repellancy
  • 4. Colorfastness to Perspiration
  • 5. Colorfastness to UV Fading
  • 6. Oil Resistance
  • 7. Clean ability
  • 8. Finish Adhesion
  • 9. Abrasion Resistance
  • 10. Bally Flex
  • 11. Stiffness
  • 12. Tensile Strength
  • 13. Tear Strength
  • 14. Seam Strength
  • 15. Break/Pipiness
  • 16. Shrinkage
  • 17. Dimensional Stability
  • 18. Salt Spray
  • 19. Mini-Tumble
  • 20. Operational Forces
  • 21. Zipper Crosswise Strength
  • 22. Zipper Puller Tensile Strength
  • 23. Environmental Cycle
  • 24. Handle Jerk/Strap Jerk
  • 25. Drop Test
  • 26. Tumble Test
  • 27. Telescoping Handle Free Fall/Impact
  • 28. Telescoping Handle Cycling
  • 29. Mileage Cycle
  • 30. Customized tests as required